One of our core values is to make the repair process with us simple, personal and enriching to each customer. It is about the total experience, not just us fixing your issue and getting you out the door. We want to make sure you understand the issue and provide some helpful tips to possibly avoid the issue in the future.

So why are the iPads important?

During check in we use the iPad to come to you, instead of you walking to a counter and someone entering in your data into “the system”. Once we enter in the information and walk you through the steps we are going to take, you can review your info and sign the agreement directly on the iPad screen.

Since each technician has an iPad, documentation is literally at each technicians finger tips. If you call, email, stop by or look up your repair staus online – we have the answer right there in our hands.

We are here to help. This is just one more tool to make that experience better.

So next time you stop by ask us about our iPads and if you are interested in using iPads in your business, let us know. We can help with setup and training.

If you are interested in buying an iPad (or two) we highly suggest contacting Appogee at 1-877-277-6433 as they are a local Apple Reseller.

Our first step in this process was allowing our customers to check the repair status online. Not only are customers able to view the current status but actually see each action as it is being documenting in our system. This feature has been a huge hit and today we are pushing the envelope even further.

We are now showing a live updating number of our average repair time. This is a live average of our repair turn-around time directly from our repair tracking system. This number includes weekends, holidays and time waiting for ordered parts.

You can view this at the bottom of every page. We are working to move it to a more prominent position on our site but have yet to determine a good placement. Any suggestions or questions let us know.

Steve Jobs along with Steve Wozniak started Apple Computer in Steve’s parents garage in 1976. In 1984 Apple changed the way we think about personal computers with the introduction of the graphical user interface and mouse. They reinvented the phone with the introduction of the iPhone and created an entirely new market with the iPad.

The personal computer industry has been forever changed by Steve’s work at Apple.

Steve Jobs was a visionary who saw things differently.

From all of us here at University PC Care, our thoughts and prayers go out to the Jobs’ family, friends and his co-workers at Apple. Steve, you will be missed.

What does this mean?

• Warranty and out of warranty repairs
• Genuine Apple parts
• AppleCare Services and Upgrades
• Apple Certified Macintosh Technicians on staff (regular Apple training and assessments)

Our goal is make the information you need easily found.

This is an ongoing transition so if you see anything out of place let us know.