What does the current status mean?
Waiting for Bench
Your computer is waiting for a spot on our bench.
On the Bench
Your computer is in the process of being repaired.
Waiting for Parts
Your computer is waiting for parts ordered to be delivered.
Waiting for Call Back
We are waiting to hear from you. Please give us a call at 252-558-1280.
Completed/Ready to Go
Your computer is ready for pickup.
When will my computer be ready?
Our general turn-around is 1-4 business days from the date of drop off.
Will someone contact me?
Generally one of our technicians will contact you within 1 business day with a diagnosis and estimate. Once your computer is ready for pickup we will notify you via phone or text message (whichever you prefer).
Have a question?
If you have a question about the status of your repair, feel free to give us a call at 252-558-1280. We will gladly answer any question or concern you may have.
Contact Us
Phone
252-558-1280
Emergency Phone
After Hours (Billable):
252-558-1880
Email
help@universitypccare.com
