Start Your Repair

Step 1

What type of device needs help?

Choose the option that best matches your device.

Smartphone Computer Tablet Game console Something else

Step 2

Who made your device?

Step 3

What model is it?

Choose from the models that match the device type and brand you selected.

Model

I am not sure which model I have

Serial number (optional)

Usually found in the device’s Settings or About screen, or on its product label.

Step 4

What is going wrong?

Choose every option that applies. You can add details below.

Tell us more (optional)

Step 5

Which store works best?

Choose where you would like to bring your device.

Fire Tower 1909-F East Fire Tower Road, Greenville, NC 27858 Glenburnie 2117 S Glenburnie Road Suite 6, New Bern, NC 28562

Step 6 · Smartphones only

Choose your appointment time

Choose from the selected store’s current Microsoft Bookings availability.

Appointment date

Availability is shown in Eastern Time.

Available times

Choose a date to see available appointment times.

Your appointment time is not reserved until you send this repair request.

Your contact information

How can we reach you?

We will use this information to follow up about your repair request. Fields marked with an asterisk are required.

First name

Last name

Email

Phone

How should we contact you?

Phone call Email

Optional: I’d like to receive text message updates. By checking this box, you agree to receive automated text messages from University PC Care about your appointment and repair at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. See the Terms & Conditions and Privacy Policy. Required: I agree that University PC Care may use this information to respond to my request, and I acknowledge the Terms & Conditions and Privacy Policy.

Final step

Review your repair request

Make sure everything looks right before you send it.

Device

—

Serial number: —

What is wrong

—

Store

—

Preferred visit

—

Contact

—

Appointment confirmed

We have your repair information

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