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Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

We are able to facilitate a repair of an affected MacBook Pro system, free of charge. See below for details on affected models and service options.


An affected MacBook Pro may display one or more of the following symptoms:

Distorted or scrambled video on the computer screen
No video on the computer screen (or external display) even though the computer is on
Computer restarts unexpectedly

Affected Models
  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

If you are unsure of your specific model you can check your coverage.

Repair Process
Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.

Note: If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.

A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
Repair turn around time will vary based upon parts and technician availability.
You will be notified when your MacBook Pro is ready for pickup.

If you have any other questions about the repair process please let us know.

The full Support article from Apple is available here with additional information.