Apple has determined that certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.
Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.
Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. If you have not been contacted, but think you have a 1TB Seagate hard drive, you can enter your serial number here to see if it”s part of this program.
It is recommended to have this hard drive replaced as soon as possible.
We can handle this repair for you. You can bring in your iMac Monday – Friday 9-6 to be evaluated and hard drive replaced.
What do I need to bring?
We suggest bringing the iMac, Power Cable and original box for easy and safe transport. We do not need your keyboard or mouse.
How long will the repair take?
Most repairs take 2-4 business days to complete. If you need it quicker please contact us for details.
Before bringing in your iMac please backup your data. Apple has a list of options for backup here.
Not sure how to do that? We can backup the data for you, for a $60 fee.
If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
The program covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage for you.
If you have any further questions or concerns please contact us at 252-558-1280 or firstname.lastname@example.org
More info and updates available here: http://www.apple.com/support/imac-harddrive/